What to Expect During Your Case

Satisfied clientWelcome to Travis Law Office

We want you as our client and have committed our firm to help resolve your claim. Most lawsuits settle short of going to trial. But we will finish the fight for you in court if we can’t settle your claim. We designed the following guidelines to ensure your best chance of winning your case and help you know what to expect from Travis Law Office.

What You Can Expect from Us

At Travis Law Office we aim to provide you with trusted legal advice in insurance disputes and personal injury matters. Our attorneys have practiced long enough to know what you should expect and to keep your case out of trouble. Our entire team of attorneys will work on your case. You will also have a dedicated legal assistant as your case manager and primary contact. We will inform and advise you and will help you set reasonable expectations for your claim. We have the experience and expertise you need to get the best recovery.

What We Expect You to Do

We want you to understand what to expect from Travis Law Office. But we also want you to understand what we need from you.

Be totally truthful and honest with us:

We can best protect you from revelations that might damage your credibility and affect your case if we know about them beforehand. The attorneys on the other side will sift carefully through your records looking for anything to help their client. Often, the best way they can help the defendant in your case is by attacking your credibility. Help us prepare you to answer unrelated but awkward questions and address irrelevant but embarrassing revelations before they derail your case.

Respond promptly to requests:

Legal matters are subject to many deadlines, which can hurt or destroy your claim if missed. Please respond to every request within the time frame we give you. Let us know if you need help with any request.

Let us know how to reach you:

We need to keep in touch with you during your case. But that communication needs to be on your terms. Please give us more than one way to reach you. Tell us your preferred means of communication. If you want texts from us, we can do that with some information from you. Update us immediately if your contact information changes, and respond to communications as requested.

Don’t talk about your case:

We’ve all heard on TV, “Anything you say can and will be used against you in a court of law.” The other side is looking for anything to help their case and damage yours. Don’t give it to them.

YOUR MEDICAL BILLS are YOUR RESPONSIBILITY:

When your case settles, any medical bills on which liens have been filed and any medical bills paid by your insurance will be paid out of your portion of the proceeds. If you choose not to pay any remaining medical bills out of your portion of the settlement, you are still responsible for them.

 Once your case concludes, we will close your file:

You will have a digital file and a paper file. We close digital files right away and destroy paper files after two years (and after we notify you). Please let us know if there is anything you want back once we resolve your case.

 

And finally, as our commitment to you, we will:

Travis Law Office employee working on one of our cases

Promptly communicate all developments in your case.
Send you copies of all documents in your case.

Answer your questions and promptly return calls and emails.
Discuss all settlement offers with you, and will not act without your authority.
Diligently pursue your claim.
Pay all the expenses of pursuing your claim (unless we handle your case on another attorney’s contract).
If you don’t make a recovery, you will owe us nothing (but you will be responsible for any award made for the defendant’s costs or attorney fee).
We will fight for you! We will use all our experience, knowledge, and resources to win your case.

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